Handling Opt-Out Requests

Pingdex automatically unsubscribes people who have requested to be opted-out of SMS texts through certain key words.

Automatic Opt-Outs

If someone sends a message using opt-out keywords (see below), that person will be automatically marked as opted out. This means that you will no longer be able to send that person another message through Pingdex unless they are opted back in. 

Standard Opt-Out Keywords

• CANCEL
• END
• QUIT
• STOP
• STOPALL
• UNSUBSCRIBE

Non-Standard Opt-Out Keywords

In addition to the standard keywords listed above, Pingdex will also opt out people who reply using variations and misspellings of these keywords, as well as a variety of hostile responses that clearly indicate that someone doesn't want to be messaged.

While Pingdex automatically process opt-outs for a variety of keywords (like "stop" and "unsubscribe"), it only does so when that word is the only word in a message in order to prevent "false-positives" -- we don't want to accidentally opt someone out who wants to receive your messages.

Manual Opt-Outs

You can also opt-out a person manually by clicking the "opt-out" button in Pingdex or in your connected donor CRM (such as NGP8).